While M365 is highly stable, it’s not immune to occasional disruptions. We keep password synchronization reliable by staying proactive and making sure users know how their actions affect access across Microsoft 365 and their devices. We start by checking that Azure AD Connect is running and password sync is enabled.

Calendar Sync Issues in Outlook

Here’s a step-by-step approach to help you spot the issue, fix it, and avoid these sync delays down the road. With apps syncing across devices and cloud services, sync issues are among the most frequently reported M365 problems. These can include missing files, ghost icons, or documents that do not update in real-time. Even when sync works, cached passwords on devices can cause login failures. Windows, Outlook, and mobile apps often save passwords so users don’t online Outlook email repair utility have to keep typing them. If a password changes, those caches might still use the old one until you clear them out.

Proactive Services

Bad settings in Azure AD Connect cause lots of password sync failures. If password writeback isn’t enabled or the service account doesn’t have the right permissions, new passwords won’t update in Active Directory. That leaves people locked out with their new password on the cloud but not locally. We show users how to reset passwords using approved methods like the Microsoft 365 portal or self-service password reset (SSPR). If someone changes their password only in the cloud or just on a local system, things can get out of sync pretty quickly. Outdated credentials get stuck on devices, password sync gets turned off, or Microsoft Entra Connect just doesn’t update like it should.

TECHOM Systems Pty Ltd

Microsoft 365 is a robust platform, but when problems arise, fast resolution is key to productivity. From sync FixTechGuide login issue guide errors to sign-in challenges and collaboration setbacks, these common Office 365 troubleshooting techniques can restore service quickly. Running the Azure AD Connect Health tool gives you alerts for sync errors and interruptions. Keeping Azure AD Connect up to date and testing sync regularly helps password resets flow like they’re supposed to. Password sync usually fails when credentials don’t update between Microsoft Entra ID (Azure AD) and your on-premises Active Directory.

Microsoft 365 Admin Center Not Responding

• That leaves people locked out with their new password on the cloud but not locally.
• The necessary permissions may not be assigned correctly in the Exchange Admin Center.
• Microsoft maintains a Service Health Dashboard where you can view real time updates on known problems.
• As active members in the IT community, we work to support our clients’ businesses and provide them with peace of mind.
• If a password changes, those caches might still use the old one until you clear them out.
• TrustedTech is dedicated to being a reliable resource for all software and technology support needs.
• Throughout this blog, we explored the most common Office 365 problems, from login errors and Outlook crashes to update related issues and syncing troubles.
• Keeping Azure AD Connect up to date and testing sync regularly helps password resets flow like they’re supposed to.

If users access multiple apps with the same login, we make sure Single Sign-On (SSO) settings line up so the new password works everywhere in Microsoft 365. First, we check that the password reset finished in Microsoft 365 or Microsoft Entra ID. The user should log in to the Office 365 web portal with the new password. If the old password still works, the reset probably hasn’t synced. We tell users to sign out completely and remove stored credentials from Windows Credential Manager or their device’s keychain. Sometimes, rejoining the device to Azure AD or just reauthenticating in Office apps does the trick.





The app may have outdated cache files or your system may have pending updates. Select the icon you see on your PC from the list below, and we'll show you the steps to help get you syncing again. Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support. Microsoft offers several built-in tools to help identify and resolve persistent issues.