If you are a driver, you are aware that a trailer is not just a box carried by wheels, its your livelihood and when it breaks down, it costs you time, money, and customers and every hour counts. Therefore, choosing the correct repair service for your trailer is crucial for keeping your trailer at work and boosting your company’s revenue. Here is what you should look for when choosing a repair service:

1. Qualified technicians

You can not trust just anyone to repair your trailer. Look for certified technicians who know their stuff, someone with hands-on experience fixing the exact kind of trailers you run. They should be able to handle everything from outer body repair such as dents, wheels and axle, to inner systems like brake fluid, electric wiring, sound system etc. A well-trained mechanic can identify problems before they escalate to major issues that can cost you thousands.

2. Comprehensive services under a roof

Running to different service stations for different types of services is not cost-efficient and is also very time-consuming and time is money! So, you should look for such a trailer repair service provider that offers you a complete range of services required for your trailers. Some of the crucial services are listed below:

• Trailer body repair: fixing damages to the exterior of trailer such as rust, dents and stuff. Repairs are carried out to restore trailer’s original condition.

• Lighting and electrical system repair: ensuring that trailer’s lights and other electric components are functioning properly as intended.

• Brake system repair: repairing braking components to keep you legal and avoid fines and accidents.

• Wheels and axles repair: replacing the worn-out tyres that have no friction and correct alignment of tyres for stability.

• Suspension system repair: repairing suspension components to minimize wear and tear on the trailer.

All these services under a roof means less downtime and more time spent on the move.

3. Mobile repair services for on-the-go fixes

Breakdowns don’t necessarily occur near repair stations, and therefore the driver must take the truck to the repair shop. In such cases, a mobile repair service is a lifesaver which brings the shop to you. Whether you are stuck on a highway or need a quick fix at your yard, mobile repair services are there to serve you at your place, minimizing downtime and getting your trailer ready to go as soon as possible.

4. Transparent pricing

Transparency in costing builds trust and helps fleet managers to plan ahead of routine trailer maintenance without worrying about hidden costs which can surprise them at the moment. It helps managers to assign a significant budget for routine maintenance of their trailers. Of course, nobody likes surprise charges. A reputable repair service should provide clear and explained estimates of all the costs involved.

5. Positive reviews

Word of mouth is highly significant. Meet in person with drivers who are already a client of the particular service provider and ask them about the level of service they receive. Pay attention to comments about customer service, typical time taken to repair a trailer, quality of work and skill level of their technicians. Make it clear to anyone you are meeting, that you are gathering information to make an informed decision. You can also go for the reviews on their website. Consistent positive feedback indicates that they are competent.

Real-world success stories

1. A leading transportation service provider, GS Group was dealing with an aging fleet and higher maintenance expenses but then they found a right partner for their fleet maintenance. Trailcon enabled them to have proactive services keeping their vehicles in top shape. This resulted in a drop in preventive maintenance and inspection cost by 10%, improving fleet efficiency and improving overall business.

2. Frequent vehicle breakdowns were costing a logistics company bucket loads of money through costly delays and breakdown to service. Alberts Road Service had partnered with them and formulated a specific maintenance plan that would cater to their needs. As a result of this collaboration the breakdowns in vehicles reduced by 50%, operations got smoother, and they were able to provide more reliable service to their customers.

6. Regular maintenance schedule

Major malfunctions can be avoided through regular maintenance. Scheduled maintenance and routine servicing can pinpoint problems before they turn into disastrous ones, which directly hit your pocket. It keeps your trailer rolling and loads delivered which means no lost revenue. Therefore, go for a trailer repair service provider that offers regular preventive maintenance programs tailored according to your trailer’s requirements.

7. Short repair timespan

Choose such a trailer repair service that offers quality service within a minimum time without compromising the quality of work. Every hour your trailer’s parked, you’re losing money. That is why it's most favourable for business owners and hence trailers, to get repaired as soon as possible so it can keep deliveries on schedule. 

8. Use of good quality spare parts

Using spare parts of poor quality can cause the problem to occur again before it gives a return on investment. Using good quality spare parts not only ensures the longevity of the repair but also maintains the trust and integrity between client and customer. Hence, you should look for a service provider that uses high-quality parts that are approved by manufacturer, to repair your trailer.

9. Strong customer support

Good communication is the key to every relationship even in the case of a business and its clients. This communication factor is achieved by strong customer support. It reflects company’s commitment and sincerity towards its clients. A good service provider must maintain transparency and inform customers throughout the repair process, and it must provide satisfactory answers to all your queries and keep you updated. Strong customer support keeps you in the loop, not chasing them for updates.

10. Convenient location

In a business where each hour counts, accessibility matters a lot. Choose a repair service which is not very far from your driveway or garage and offers flexible hours to accommodate your busy schedule. Now, things have got easier than ever. Some repair services like Epika Fleet offer mobile on-site repair facilities where you can get the routine maintenance of your trailers done at your parking space during off-hours.

Conclusion

Your trailer is your source of living and keeping it in top condition is non-negotiable. By choosing a right repair service for your trailer which goes perfectly with all above-mentioned factors, you are investing in your business’s reliability and efficiency. This will help your business grow for sure. Don’t wait until you’re stuck roadside, partner with a trailer repair service provider that keeps you rolling.