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Save the repaired file to PST, MSG, EML, PDF, HTML or export directly to Office 365. Select the corrupted PST or OST using the file picker. Note that you can quickly tell how your mail is currently sorted, by the presence of a small triangle on the field headers. Another options is to use the Filter Email button on the ribbon. You may notice that All, Unread , Mentioned and other sort and Troubleshoot Office 365 Sync and Login Issues filtering options, such as By date, and Newest are missing in Outlook above your email list.
Troubleshooting Co-Authoring and Collaboration Errors
- Let’s see how to fix Outlook connection problems in Microsoft 365 accounts.
- In these cases, direct escalation to Microsoft or working with a Microsoft CSP partner, such as TrustedTech, can expedite resolution and minimize downtime.
- If you're using Outlook 2010, Outlook 2013 or Outlook 2016, uninstall and re-install iCloud to resolve this issue.
- From sync errors to sign-in challenges and collaboration setbacks, these common Office 365 troubleshooting techniques can restore service quickly.
- Outlook crashes are never good, but you do not have to face them unprepared.
Please install the Windows 10 Fall Creators Update to fix this issue. Outlook 2016 freezes when you try to preview an Excel file that's attached to an email. For more information about when builds are available for their respective channels, go to Update history for Microsoft 365.
Get Expert Help from TrustedTech

This tool has helped IT teams across healthcare, finance, education amongst many others. Whether it’s restoring email from encrypted backups or recovering badly broken PSTs, Stellar gets the job done with minimal fuss. You don't have permission to create an entry in this folder. Right-click the folder, and then click Properties to check your permissions for the folder. See the folder owner or your administrator to change your permissions. Currently, you can't use Outlook on Windows to edit calendars that are shared with your Outlook.com account, even if you've reconnected your Outlook.com account to Outlook.
Outlook Known issues in April 2023 updates
Faulty hard drives or disk errors can corrupt the Outlook data stored locally. This creates crashes that seem random—until you dig into the hardware logs. If you are an Outlook user and encountering connectivity problems with Microsoft 365 mailbox, the steps above may correct the problem. Otherwise, the probably culprit is a damaged OST file. Use the Stellar Converter for OST to extract mail items from the backup (orphaned) OST file. Discover how IT leaders can address key Microsoft Copilot questions on cost, deployment, security, and integration to maximize ROI and adoption.
Outlook Known Issues in November 2021 updates
Corrupted or badly set-up Outlook profiles can often Fix Outlook Not Opening After Windows Update cause start-up problems. The app might refuse to launch or crash at the splash screen. Outlook slows down, crashes randomly, or fails to load entirely.
Outlook Known issues in October 2022 updates
Real-time collaboration is at the core of Microsoft 365; however, issues can arise due to permissions, software version conflicts, or connectivity problems. While M365 is highly stable, it’s not immune to occasional disruptions. Most of these crashes come down to one thing – problematic data files. When they FixTechGuide support for Office 365 get too large, go corrupt, or are poorly configured, things start to break. Please install the latest updates on your phone to resolve the issue. Outlook forwards meeting invitations to other attendees without anyone actually sending an update or forwarding an invite.