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SPARK Matrix™: Voice of Customer (VoC) Platform | #voice of Customer (VoC) Platform # VoC software # customer feedback management # customer experience analytics # real-time customer insights # AI-driven VoC

SPARK Matrix™: Voice of Customer (VoC) Platform

SPARK Matrix™: Voice of Customer (VoC) Platform

The Voice of Customer market is undergoing a fundamental shift from capturing feedback to operationalizing intelligence at scale. AI is no longer a feature but a foundational layer, powering real-time insights, automation, and contextual engagement.